Refund policy

Refund and Return Policy for GuardivaTech

Effective date: January 6, 2026

This Refund and Return Policy explains how returns, refunds, and exchanges work when you purchase from GuardivaTech at guardivatech.com. This policy is written for a typical EU online store and should be adjusted to match your exact business details, shipping flows, and product categories.

Returns eligibility

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the item must be returned in the same condition you received it, with all included components, accessories, and packaging where reasonably possible. Products that show misuse, intentional damage, or missing essential parts may be refused or may receive a reduced refund depending on the condition.

If you received the wrong item or an item arrived damaged or defective, please contact us as soon as possible so we can resolve it quickly.

How to start a return

To start a return, contact GuardivaTech support at [support email] and include your order number and the reason for the return. We will reply with return instructions and the return address.

Please do not send items back without contacting us first, as this may delay processing.

Return shipping costs

If you return an item because you changed your mind, you are responsible for return shipping costs.

If the return is due to a defect, damage in transit, or an incorrect item sent by us, we will cover the return shipping cost or provide an equivalent solution, depending on the case.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method. Refund timing depends on your bank or payment provider, but it typically appears within 5 to 10 business days after approval.

Shipping fees paid at checkout are not refundable unless the return is due to a defect, damage, or our error.

If the returned product is not in acceptable condition, we may refuse the refund or issue a partial refund to reflect reduced value.

Exchanges

If you need an exchange, contact us at care@guardivatech.com . Exchanges are handled depending on stock availability and your location. In many cases, the fastest option is to process a return and place a new order.

Cancellations

If you contact us quickly after placing your order, we may be able to cancel it before it ships. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Defective or damaged items

If your item arrives defective or damaged, contact us at [support email] and provide your order number and clear photos or video of the issue and packaging. We may offer a replacement, refund, or other solution based on the situation.

Items not eligible for return

Returns may be refused for items that are damaged by misuse, normal wear and tear, or accidental damage after delivery. Returns may also be refused for items missing key components required to resell or test the product.

Your statutory rights

If you are a consumer in the European Union, you have statutory rights, including the right to withdraw from a distance purchase within 14 days. This policy does not limit or replace your statutory rights. Where local law provides stronger protections, those protections apply.