Privacy policy

Privacy Policy for GuardivaTech

This Privacy Policy explains how GuardivaTech collects, uses, shares, and protects your personal information when you visit or make a purchase from our website at guardivatech.com. This template is provided for general information and should be reviewed and adapted by qualified legal counsel to match your business, apps, and jurisdictions.

What information we collect

When you browse our website, we may collect information about your device and how you use the site, such as your IP address, browser type, device identifiers, pages viewed, time spent, referring pages, and approximate location derived from your IP address.

When you place an order or attempt to place an order, we collect information needed to complete the purchase, such as your name, billing address, shipping address, email address, phone number, order details, and product preferences. Payment details are processed by our payment providers. We do not receive your full card number, but we may receive limited payment related information such as payment status, tokenized identifiers, and fraud signals.

When you contact us, we collect the information you provide in your message, along with any order details needed to help you. If you choose to receive marketing messages, we may collect your marketing preferences and consent status where required.

Why we use your information

We use your information to process orders, deliver products, provide customer support, send transactional messages, manage returns and warranty requests, prevent fraud, and keep our services secure.

We also use information to improve our store, understand how customers use our website, measure performance, and personalize content. If you opt in where required by law, we may use your information to send marketing communications and to measure and improve advertising performance.

Legal bases for processing

Where the General Data Protection Regulation applies, we process personal information based on one or more of the following legal bases: performing a contract with you when you place an order, complying with legal obligations such as tax and accounting rules, our legitimate interests such as preventing fraud and improving our services, and your consent for activities like certain marketing and cookie based tracking where required.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember your preferences, keep your cart working, understand site usage, and support marketing and measurement. Depending on your location, you may be asked to provide consent for non essential cookies. You can control cookies through your browser settings and, where available, our cookie preference tools.

How we share your information

We share personal information with service providers that help us run our business, such as our e-commerce platform provider, payment processors, shipping and delivery partners, customer support tools, email and marketing platforms, analytics providers, and advertising partners. These providers are permitted to use your information only to provide services to us and in accordance with applicable laws and contractual restrictions.

We may share information when required by law, in response to lawful requests, to enforce our terms, to protect our rights, customers, and the public, or in connection with a corporate transaction such as a merger, acquisition, or asset sale.

International transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections and other measures recognized by applicable law.

Data retention

We keep personal information only for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order related records are typically retained for longer periods to meet tax, accounting, and warranty requirements. We periodically review what we store and delete or anonymize information when it is no longer needed.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights and choices

Depending on your location, you may have rights to request access to your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, and request a copy of your information in a portable format. If we rely on consent, you can withdraw consent at any time, without affecting the lawfulness of processing before withdrawal. You can also opt out of marketing emails by using the unsubscribe link in our messages.

If you are in the European Economic Area, you may also have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can try to resolve your concern.

Children

Our website is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated version on our website with a new effective date.